Shipping & returns.
Good adventures start with clear expectations.
Direct from our brand partners
Products ship directly from the supplier to you. An order with products from different brands may arrive in separate packages, with separate tracking information. Shipping charges and available delivery options are displayed at checkout before payment.
Processing and transit times vary by product, supplier, and destination. We do not promise a delivery date unless one is specifically confirmed for your order. Delivery availability is checked at checkout.
Start a return within 30 days
Contact us within 30 days of delivery with your order number, the item, and the reason for the return. We’ll confirm eligibility with the supplier and arrange the next steps. If an item arrived damaged or incorrect, include a description and photos in your email.
Returns go back to the supplier
Our brand partners handle approved returns and provide return labels. Please wait for the label and instructions before sending anything back. Do not send returns to Run Wild Outpost or use a shipping address from another order. Items from different suppliers may need separate return labels.
Our standard supplier return arrangement has no return-label fee or restocking fee. Product-specific exceptions or a declined request will be explained before you ship a return.
Refunds
Once the supplier processes an approved return and issues the refund, the corresponding customer refund is processed through Shopify. Your payment provider determines when it appears in your account. We’ll help with partial returns, missing refunds, and any exceptions that require a review.
We’re your point of contact
Although our suppliers ship products and receive returns, you can contact Run Wild Outpost for help with your order. Email tony@noblecloudsolutions.com or contact us.